Refund Policy

1. Introduction

2. Refund Policy for Paid Consultations

• If a user is unable to attend a booked appointment due to genuine reasons (e.g., illness), a refund may be issued at the sole discretion of Aarogya Sampark after investigation.
• If a healthcare practitioner is unavailable for a paid consultation, users can request a cancellation. The refund amount will equal the actual amount paid, excluding internet handling fees and transaction fees.
• Refunds will not include any discounts applied at the time of booking.
• If a user exhibits abusive behavior during the consultation, they will not be eligible for a refund and may be subject to legal action.
• Users must report any incomplete or unsatisfactory consultation within seven (7) days to be eligible for a refund.
• Refund requests can be submitted through the consult chat screen or via email at support@aarogyasampark.com.
• If the refund claim is approved, the amount will be processed within seven (7) business days from approval.

3. Refund Policy for Lab Tests

• Lab tests can be canceled only before the sample collection status is updated on the platform.
• Once the sample is collected, the test cannot be canceled and no refund will be provided.
• Refunds due to issues with sample processing will follow the policies of the respective lab.
• Users must report incomplete lab tests within seven (7) days to request a refund.
• Refunds due to reporting issues will also be governed by the lab’s policies, and Aarogya Sampark will not be liable.
• Refund requests can be made through the consult chat screen or via email at support@aarogyasampark.com.
• Approved refunds will be processed within seven (7) business days.

4. Refund Policy for Health Care Plan Services

• Users can request to cancel their Health Care Plan subscription by contacting Aarogya Sampark customer support.
• If no healthcare services have been used within seven (7) days from the subscription date (Free Look Period), the full subscription fee will be refunded.
• If any healthcare services under the plan have been availed, no refund will be provided.
• If the cancellation request is made after the Free Look Period, no refund will be issued.
• Refund requests must be sent via email at support@aarogyasampark.com.
• Approved refunds will be processed within seven (7) business days.

5. Refund Policy for Products

• The product received is defective or damaged.
• The delivered item(s) do not match the order placed.
• The order was lost or damaged during transit.

• If the user orders the wrong product.
• If a prescription change requires a different product.
• If the returned product is used, opened, or partially consumed.
• If the batch number of the returned product does not match the invoice.
• If a non-delivery claim is made more than 48 hours after delivery confirmation.

6. How to Request a Refund

• Users can request refunds by emailing order details and the reason for the refund request to support@aarogyasampark.com.
• Refunds will be processed as follows:
  • Credit/Debit Card or Net Banking: 7 to 14 working days for the refund to reflect in the user’s account.
  • Wallet Payments: Refunds will be credited within 7 to 10 working days.
  • UPI Transactions: Processing time depends on the user’s banking provider.

7. Processing Time for Refunds

• Refunds will be initiated only after verification of the claim.
• If approved, the amount will be credited to the user’s original payment method within 7 to 14 business days.

8. Contact Information